Kent Local News data product

Kent Council Scorecard

How the 14 councils that govern Kent are performing on the things residents actually notice: bin collection, complaints, FOI response times, financial health, transparency, and planning. Sourced from published council data, regulator reports, and our own FOI responses. Refreshed quarterly.

Status: Methodology published 2026-05-18. First quarterly refresh scored 2026-07-03 and published 2026-09-10 — per-council pages now carry scores on the well-evidenced metrics. Every council received its preliminary scores for right of reply on 6 July 2026; the window closed at 17:00 on 24 July 2026 and no council responded. Any response received now is still published verbatim alongside the affected cell. Remaining Pending cells reflect what each council does not publish, not methodology uncertainty. Next refresh: October 2026, including Metric 3 (FOI) for all 14 councils from KLN's own standardised information request.

Why we built this

Kent has 14 councils — Kent County Council, 12 district or borough councils on the two-tier system, and the unitary Medway Council. Each spends public money, makes decisions that affect residents every day, and publishes (or doesn't) data about its own performance.

No single source today compares them on the basics. KLN is building one — independently, IMPRESS-regulated, with full methodology disclosure. Every score links back to the data source and the date measured. Where a council doesn't publish the underlying data, we file an FOI request.

What we score on

Six metrics, each scored 0-100 and banded A through F.

Refuse collection

Missed bin reports, recycling rates, complaint resolution time

Complaints handling

Volume, response times, LGSCO upheld findings

FOI response

Average response time, refusal/exemption rate, compliance with 20-day statutory deadline

Financial health & budget discipline

Revenue budget variance, capital programme delivery, reserves + Section 114 risk, external auditor VfM judgment, council tax positioning + trajectory vs national

Transparency

Open data publication, councillor expenses, contract register, committee paper publication

Planning

Application approval ratios, appeal-overturn rate, determination time vs statutory targets

Education & children's services

SEND/EHCP statutory processing, SEND tribunal LA-loss rate, children's services Ofsted rating, school transport delivery (county + unitary only)

Safeguarding & LADO

LADO referral handling, multi-agency safeguarding (MASH) timeliness, Section 47 enquiry compliance, independent safeguarding audit findings (county + unitary only)

Manifesto delivery (Trust)

KLN tracks what the controlling party promised at the most recent election vs what was actually delivered. KEPT/PARTIAL/BROKEN/PENDING/OUT_OF_SCOPE categorisation.

Kent's 14 councils

County

Unitary

Districts and boroughs (under KCC)

Compare Kent's councils

One table per metric, councils ranked by score within that metric. The key stat shows the headline figure behind each score — the full evidence trail is on the per-council pages.

These tables never combine into one overall ranking. Each metric measures a different service — aggregating bins, complaints and budgets into a single league table would mislead, so we don't. FOI response (M3) is not compared yet (most councils publish no FOI statistics); education (M7) and safeguarding (M8) apply only to the county and unitary tier, too few councils to rank.

# M1 · Refuse collection

# Council Band Score Key stat
1 Tunbridge Wells B 72 51.4% recycled
2 Ashford C 68 48.8% recycled
3 Tonbridge & Malling C 66 48.4% recycled
4 Folkestone & Hythe C 64 45.9% recycled
5 Canterbury C 60 43.0% recycled
6 Dover C 60 43.3% recycled
7 Maidstone C 60 43.9% recycled
8 Gravesham C 55 40.4% recycled
9 Thanet D 47 34.7% recycled
10 Medway D 46 37.2% recycled
11 Sevenoaks D 46 36.6% recycled
12 Swale D 45 34.9% recycled
13 Dartford F 27 23.7% recycled

# M2 · Complaints handling

# Council Band Score Key stat
1 Tunbridge Wells C 67 0 upheld of 1 investigation
2 Dover C 62 no investigations completed 2025-26
3 Folkestone & Hythe C 62 0.9 upheld per 100k residents
4 Swale C 62 0.7 upheld per 100k residents
5 KCC C 60 3.5 upheld per 100k residents
6 Canterbury C 57 1.9 upheld per 100k residents
7 Gravesham C 55 1.8 upheld per 100k residents
8 Sevenoaks C 55 1.6 upheld per 100k residents
9 Ashford D 52 2.1 upheld per 100k residents
10 Dartford D 52 2.4 upheld per 100k residents
11 Thanet D 52 0.7 upheld per 100k residents
12 Tonbridge & Malling D 52 1.5 upheld per 100k residents
13 Maidstone D 47 2.1 upheld per 100k residents
14 Medway D 45 7.9 upheld per 100k residents

# M4 · Financial health & budget discipline

# Council Band Score Key stat
1 Maidstone B 76 outturn £709k (0.6%) under budget
2 Dartford B 71 outturn £4.4m–£4.9m under budget
3 Tonbridge & Malling C 68 outturn £119k (0.7%) revenue underspend
4 Ashford C 65 outturn £183k (0.8%) deficit
5 Folkestone & Hythe C 65 outturn £193k net favourable
6 Canterbury C 62 outturn £16k underspend
7 Swale C 62 outturn £303k (1.2%) under budget
8 Tunbridge Wells C 58 outturn 10.4% (£1.6m) under budget
9 Sevenoaks C 55 outturn £103k (0.5%) revenue overspend
10 Dover D 50 outturn £400k surplus
11 KCC D 48 outturn £22.7m (1.5%) net revenue overspend
12 Gravesham D 45 outturn £935k favourable
13 Medway F 21 outturn £9.8m (2.0%) net overspend
14 Thanet F 14 outturn £4.647m (20.4%) over budget

# M5 · Transparency

# Council Band Score Key stat
1 Dover B 83 spending data to March 2026
2 Medway B 75 spending data to March 2026
3 Swale B 75 spending data to June 2026
4 Canterbury B 72 spending data to May 2026
5 Folkestone & Hythe B 72 spending data to May 2026
6 Sevenoaks B 72 2026/27 spending file live
7 Ashford B 71 spending data to January–March 2026 quarter
8 KCC B 71 spending data to March 2026
9 Gravesham B 70 spending data to June 2026
10 Thanet B 70 spending data to January–March 2026 quarter
11 Tonbridge & Malling C 66 spending data to March 2026
12 Maidstone C 61 no downloadable spending files
13 Dartford D 49 spending data to April 2026
14 Tunbridge Wells D 43 spending data last updated January 2025

# M6 · Planning

# Council Band Score Key stat
1 Medway B 81 98.8% of majors decided in time
2 Gravesham B 74 91.3% of majors decided in time
3 Dartford B 70 100% of majors decided in time
4 Folkestone & Hythe B 70 89.5% of majors decided in time
5 Ashford C 69 100% of majors decided in time
6 Dover C 69 91.7% of majors decided in time
7 Tunbridge Wells C 69 90.5% of majors decided in time
8 Maidstone C 68 93.5% of majors decided in time
9 Sevenoaks C 63 92.7% of majors decided in time
10 Swale C 58 87.5% of majors decided in time
11 Tonbridge & Malling D 54 96.2% of majors decided in time
12 Thanet D 48 88.1% of majors decided in time
13 Canterbury D 46 84.8% of majors decided in time

Top 5 public issues across Kent

This is editorial assessment, not a metric score. Each issue carries an alignment tag — ALIGNED (council in step with residents), MIXED (some action falls short), COUNTERACTING (council against residents on this), or SILENT (no clear position). KLN-curated. Council positions added verbatim where provided. Right-of-reply opens with initial publication.

  1. 🔴Counteracting

    Local Government Reorganisation — imposed unitary restructure

    Westminster's English Devolution and Community Empowerment Act 2026 empowers the Secretary of State to dissolve Kent's two-tier structure into new unitary authorities. Residents in most consultation responses have opposed the timetable and the imposed nature of the change. The process is moving forward without clear local consent.

    Council position

    KCC and most district leaders have made public statements opposing imposed unitary structures and questioning the cost/benefit case. Every one of the 14 councils nonetheless authored or endorsed a unitary proposal — KCC its single-county Option 1A, the districts and Medway the four-council models — and KCC's own decision papers told members that councils were "unable to stop or delay LGR". When the Government chose four unitaries on 16 July 2026 the argument that followed was over which model, not whether. The Government paused the whole process on 7 September 2026 on its own legal advice.

    KLN assessment

    Statements oppose, actions enable. Despite the public opposition, councils have engaged with the LGR consultation process, submitted unitary structure proposals, prepared internal restructuring, and accommodated the Government timetable. KLN's LGR investigation series documents KCC spending £113m+ during a 14-month period when statutory authority for the underlying restructure was absent — actions consistent with implementation, not blocking. Per the "actions, not statements" principle, this is COUNTERACTING: councils have not used their available powers (legal challenge, mass resignation, formal non-cooperation) to stop residents' top concern.

  2. 🟡Mixed

    Water pollution and sewage discharges into Kent rivers and beaches

    Southern Water-operated facilities discharge raw sewage into Kent waterways and bathing waters at material rates. Kent residents face health risks, recreational disruption, and visible pollution at coastline + river sites.

    Council position

    Mixed: KCC has committed to a long-term water resources plan in its 2025-2028 strategy. District councils' position on Southern Water and Ofwat advocacy varies. None directly regulate water companies — that sits with Ofwat.

    KLN assessment

    Councils have limited direct powers over water companies but real powers around licensing of bathing-water sites, public health communication, and beach safety. KLN's water investigation series finds council response is inconsistent across Kent; some districts proactively engage, others are silent.

  3. 🟡Mixed

    SEND services failure — EHCP delays + tribunal losses

    Kent's special educational needs and disabilities (SEND) service operates with chronic backlogs against the 20-week statutory deadline. Parents routinely win on appeal at SEND tribunals. The pattern affects thousands of families annually.

    Council position

    KCC (the responsible authority for the 12 two-tier districts) and Medway (unitary) both acknowledge SEND service pressures. Reform UK's 2025-2028 strategy commits to broader children-services reform but specific SEND processing targets are not headlined.

    KLN assessment

    KCC acknowledges the problem but the trajectory has not yet shifted decisively. Service users continue to escalate to tribunal in significant numbers — the test of whether the new administration's commitments translate into operational change is over the next two budget cycles.

  4. 🟡Mixed

    Council tax rises vs visible service degradation

    Most Kent councils raise council tax at or near the legally-permitted maximum each year. Residents simultaneously report degraded services — refuse, roads, planning, libraries, leisure. The link between higher tax and better services is widely questioned.

    Council position

    Reform UK at KCC has pledged to "keep council tax increases as low as possible"; its first budget (February 2026) set a 3.99% rise for 2026-27, below the 4.99% referendum cap. District councils vary; most cite ring-fenced spending pressures (social care, SEND) and central-government funding cuts as the reason precepts rise.

    KLN assessment

    No Kent council fully aligns with residents' demand for "less tax + better services" because of structural pressures outside their direct control. Some are clearer about the trade-offs than others. KLN will quantify each council's position via Metric 4 (Financial health) over the next refresh.

  5. 🟡Mixed

    Migration and asylum seeker accommodation in Kent

    Kent's position at the Channel ports + its strategic role for unaccompanied asylum-seeking children (UASC) means Kent disproportionately hosts national asylum-seeker accommodation. Many residents feel this burden is unfairly concentrated.

    Council position

    KCC and Dover + Folkestone & Hythe district councils have pushed back against large-scale asylum placements in Kent and called for fairer national dispersal. Reform UK at KCC has made this a headline campaign issue.

    KLN assessment

    Statements oppose, actions comply. Councils have stated opposition to large placements but, in practice, accept Home Office placements as statutory obligations and accommodate UASC numbers without using available levers (statutory consultee objections, planning enforcement) to refuse or block. Per the "actions, not statements" principle: the lobbying role is real but it is not the same as resident-aligned action because residents do not see local change. MIXED captures the gap between rhetoric and operational effect.

How to use this scorecard

A high score on a single metric doesn't mean a council is good overall. A low score doesn't mean it's bad. The scorecard is a starting point for accountability conversations — it surfaces where to ask questions, what data is missing, and where the biggest gaps between councils sit.

We do not aggregate the six metrics into a single overall ranking. Combining apples and oranges (refuse collection and FOI response) into a single score would mislead. Each metric stands on its own.

Spotted an error or have data we should add? editor@kentlocalnews.co.uk. We publish corrections on our corrections page.