Council scorecard
Maidstone Borough Council
- Type
- borough
- Population
- 174,000 (ONS mid-year estimate, rounded)
- Political control
- No overall control — Liberal Democrat + Green & Independent Alliance coalition (since May 2024)
- Next election
- May 2028 (whole council, all 49 seats; last elected May 2024)
- Council website
- maidstone.gov.uk
Scorecard
Methodology published 2026-05-18. Pending cells reflect data collection in progress, not methodology uncertainty — they will populate as the underlying data is gathered.
Refuse collection
Missed bin reports, recycling rates, complaint resolution time
Scored on the two DEFRA-published components — recycling rate and residual household waste, FY 2024-25 final data (England averages: 42.0% / 513.3kg per household) — with the remaining components (missed-bin reports, complaint resolution time, service consistency) pending data ingest. Maidstone recycled 43.9% of household waste in 2024-25 — above the England average of 42.0%, 5th of the 13 Kent waste-collection authorities — with residual waste of 441.5kg per household vs 513.3kg nationally. (The 2024-25 final figure is lower than the 51.1% previously reported for 2023-24 from secondary sources; DEFRA final data is used from this refresh.) Attribution: Liberal Democrat + Green & Independent Alliance coalition (Stuart Jeffery) from 18 May 2024; the first ~7 weeks of the year fall under the preceding Conservative-led minority.
as of 2026-07-02 · source
Complaints handling
Volume, response times, LGSCO upheld findings
Small-numbers caveat: district-tier LGSCO investigation counts are tiny (0–4 a year) and a single case can swing the uphold percentage from 0% to 100%, so this score rests on process indicators — upheld volume per 100,000 residents vs the 1.0 district average, remedies offered before the Ombudsman, and compliance with recommendations — across 2025-26 and 2024-25, never on the raw uphold percentage alone. 2025-26 figures precede the LGSCO annual letters (due ~July 2026) and may be revised. 2025-26: 4 investigations, all 4 upheld — 2.1 upheld per 100,000 residents vs the 1.0 district average — with a pre-Ombudsman remedy in 1 of 4 and timely compliance of 67% vs the 75% average; 2024-25 was worse: 7 upheld of 9 investigations at 3.8 per 100k, the highest district volume in Kent that year. The only Kent district materially above the volume comparator in both years. Attribution: Liberal Democrat + Green & Independent Alliance coalition (Stuart Jeffery) throughout both Ombudsman years.
as of 2026-07-02 · source
FOI response
Average response time, refusal/exemption rate, compliance with 20-day statutory deadline
Score pending — Maidstone publishes no FOI performance statistics (checked 2026-07-03; the End-of-Year Performance Update 2024-25 carries no FOI KPI), so no component of this metric can be scored from public data. What is known: 2 ICO decision notices in the three years to July 2026, with all findings not upheld, and ~1,093 requests via WhatDoTheyKnow (Oct 2025 snapshot). A standardised information request for the missing statistics is planned for the next refresh.
as of 2026-07-03
Financial health & budget discipline
Revenue budget variance, capital programme delivery, reserves + Section 114 risk, external auditor VfM judgment, council tax positioning + trajectory vs national
Weighted across the six published components: revenue budget variance 25%, capital programme delivery 20%, reserves & Section 114 risk 20%, external auditor VfM judgement 15%, council tax positioning 10%, council tax trajectory 10%. The strongest component set in Kent at this refresh: 2025/26 draft outturn £709k (0.6%) under budget, driven by additional investment income; capital programme delivered within 8% of budget — the best capital delivery in Kent — while expanding on social/affordable housing; usable reserves £55.8m ≈ 199% of the net revenue budget with £19m unallocated; auditor: no significant weaknesses (financial sustainability Amber with one improvement recommendation — establish a long-term savings programme). The weak component is council tax positioning: Band D £310.68 is the second-highest of the 12 Kent districts, though the 2.78% 5-yr CAGR is the joint-lowest in its cohort (national district rate 2.64%). 2025/26 figures are draft, subject to audit. Attribution: Liberal Democrat + Green & Independent Alliance coalition (Stuart Jeffery), in office from 18 May 2024.
as of 2026-07-03 · source
Transparency
Open data publication, councillor expenses, contract register, committee paper publication
Fixed-date website audit (2026-07-03) against the Transparency Code checklist: spending-data currency and format, contracts register, councillor allowances, interests, committee papers, senior pay, open data, FOI disclosure log. Items not individually verified this quarter are scored neutrally and flagged. The only Kent council with no downloadable spending files: payments over £500 sit behind a search-only database, so currency and Transparency Code CSV-format compliance are unverifiable and the £250 threshold is not met; previous years' councillor allowances are available only by email request. A tenders/contracts list, senior-pay and structure pages and live committee papers are published; the transparency-data hub is functional but deeply nested. Attribution: audit conducted under the Liberal Democrat + Green & Independent Alliance coalition (Stuart Jeffery).
as of 2026-07-03 · source
Planning
Application approval ratios, appeal-overturn rate, determination time vs statutory targets
Scored against the England averages (majors in time 91.0%, non-majors 90.8%, major appeal overturns 3.1%) over the 24 months to March 2026 (speed) and June 2025 (appeal quality), from MHCLG designation-regime tables; the enforcement-trend component (15%) is pending and the three measured components are re-weighted pro rata. The national "in time" measure includes agreed extensions of time. 93.5% of major applications (93 decisions — one of Kent's largest major caseloads) and a strong 97.5% of non-majors decided in time, with major appeal overturns at 4.2% vs 3.1% for England. Attribution: Liberal Democrat + Green & Independent Alliance coalition (Stuart Jeffery) from 18 May 2024; the first ~7 weeks of the window under the preceding Conservative-led minority.
as of 2026-07-02 · source
Education & children's services
SEND/EHCP statutory processing, SEND tribunal LA-loss rate, children's services Ofsted rating, school transport delivery (county + unitary only)
Education and children's services are not a district/borough function. The county council (or, for Medway, the unitary authority) holds this remit.
Safeguarding & LADO
LADO referral handling, multi-agency safeguarding (MASH) timeliness, Section 47 enquiry compliance, independent safeguarding audit findings (county + unitary only)
Safeguarding is the statutory function of the county council or unitary authority via the LADO (Local Authority Designated Officer) and multi-agency safeguarding hub.
Manifesto delivery (Trust)
KLN tracks what the controlling party promised at the most recent election vs what was actually delivered. KEPT/PARTIAL/BROKEN/PENDING/OUT_OF_SCOPE categorisation.
Trust score: 2 judged pledges + 3 categorised public issues, averaged.
as of 2026-09-29
Top public issues for Maidstone residents
This is editorial assessment, not a metric score. Each issue carries an alignment tag — ALIGNED (council in step with residents), MIXED (some action falls short), COUNTERACTING (council against residents on this), or SILENT (no clear position). KLN-curated. Council positions added verbatim where provided. Right-of-reply opens with initial publication.
- 🟢Aligned
Pollution + climate resilience for the borough
Air quality concerns along key town corridors; flood + extreme weather resilience for the borough.
Council position
Coalition commits to reduce pollution + prepare borough for climate change.
KLN assessment
Aligned with residents' concerns; symbolic commitments (Rights of Nature framework adoption) delivered. Substantive air quality + flood resilience metrics pending.
- 🟡Mixed
Town centre vitality + parking access
Maidstone town centre faces footfall pressure from out-of-town retail + parking cost concerns from town-centre residents.
Council position
The Green-led coalition's parking pricing reform (£90/yr night-time season tickets) addressed one specific resident concern. Broader town-centre strategy ongoing.
KLN assessment
Mixed: specific parking-cost concession is aligned; broader town-centre vitality programme needs measurable outcomes.
News from this council's area
How this scorecard works
Each metric is scored 0-100 and banded A through F. We do NOT aggregate to a single overall ranking — combining unrelated performance areas would mislead. See the methodology page for full details, thresholds, and data sources.
Spot an error or have data we should add for Maidstone? editor@kentlocalnews.co.uk.