Council scorecard

Dover District Council

Type
district
Population
114,000 (ONS mid-year estimate, rounded)
Political control
No overall control — Labour minority (Labour majority May 2023 – Jan 2025)
Next election
6 May 2027 (whole council, all 32 seats)
Council website
www.dover.gov.uk

Scorecard

Methodology published 2026-05-18. Pending cells reflect data collection in progress, not methodology uncertainty — they will populate as the underlying data is gathered.

Refuse collection

Missed bin reports, recycling rates, complaint resolution time

60 C

Scored on the two DEFRA-published components — recycling rate and residual household waste, FY 2024-25 final data (England averages: 42.0% / 513.3kg per household) — with the remaining components (missed-bin reports, complaint resolution time, service consistency) pending data ingest. Dover recycled 43.3% of household waste in 2024-25 — above the England average of 42.0%, 6th of the 13 Kent waste-collection authorities — with residual waste of 404.8kg per household vs 513.3kg nationally. Attribution: Labour administration (Kevin Mills) — majority to January 2025, minority for the final weeks of the period.

as of 2026-07-02 · source

Complaints handling

Volume, response times, LGSCO upheld findings

62 C

Small-numbers caveat: district-tier LGSCO investigation counts are tiny (0–4 a year) and a single case can swing the uphold percentage from 0% to 100%, so this score rests on process indicators — upheld volume per 100,000 residents vs the 1.0 district average, remedies offered before the Ombudsman, and compliance with recommendations — across 2025-26 and 2024-25, never on the raw uphold percentage alone. 2025-26 figures precede the LGSCO annual letters (due ~July 2026) and may be revised. 2025-26: no investigations were completed (so no uphold rate exists for the year) and the single compliance case due was met on time; 2024-25: 1 upheld of 3 investigations (vs a 66% district uphold average that year), with compliance met. Consistently low Ombudsman volume. Attribution: Labour minority administration (Kevin Mills) throughout both years.

as of 2026-07-02 · source

FOI response

Average response time, refusal/exemption rate, compliance with 20-day statutory deadline

Pending

Score pending — Dover publishes no FOI performance statistics (checked 2026-07-03; the council's FOI pages state monitoring happens internally), so no component of this metric can be scored from public data. What is known: 4 ICO decision notices in the three years to July 2026 — ALL not upheld, a clean record before the regulator — and ~751 requests via WhatDoTheyKnow (Oct 2025 snapshot). A standardised information request for the missing statistics is planned for the next refresh.

as of 2026-07-03

Financial health & budget discipline

Revenue budget variance, capital programme delivery, reserves + Section 114 risk, external auditor VfM judgment, council tax positioning + trajectory vs national

50 D

Weighted across the six published components: revenue budget variance 25%, capital programme delivery 20%, reserves & Section 114 risk 20%, external auditor VfM judgement 15%, council tax positioning 10%, council tax trajectory 10%. Dover is the only Kent council under statutory recommendations from its external auditor (issued 17 January 2025, on financial management/performance information and governance & oversight), with financial sustainability and governance both rated significant weaknesses (Red) and disclaimed opinions for 2023-24 and 2024-25 that Grant Thornton says could not have been unqualified even without the national backstop. Countervailing strengths: the 2025/26 revenue outturn was favourable (£400k surplus vs a £6k budgeted surplus, after a £776k deficit in 2024-25) and total usable reserves are substantial at £92.8m — but the General Fund balance itself is thin at £1.5m and the medium-term plan relies on £2m of unidentified savings. The capital outturn report does not summarise a headline delivery variance (£43m invested; one prudential indicator breached), so that component is excluded and the rest re-weighted. Council tax: Band D £227.34, 8th-highest of the 12 Kent districts; 5-yr CAGR 2.89% vs 2.64% nationally. Attribution: Labour administration (Kevin Mills; majority to January 2025, minority since) — the statutory recommendations were issued during its tenure.

as of 2026-07-03 · source

Transparency

Open data publication, councillor expenses, contract register, committee paper publication

83 B

Fixed-date website audit (2026-07-03) against the Transparency Code checklist: spending-data currency and format, contracts register, councillor allowances, interests, committee papers, senior pay, open data, FOI disclosure log. Items not individually verified this quarter are scored neutrally and flagged. The most complete transparency package in Kent: monthly £250+ spending current to March 2026 with fifteen years of archive, the only genuine paginated FOI disclosure log among the Kent districts, a contracts register (Kent Business Portal), councillor allowances, senior pay and trade-union time, and a dedicated transparency & open-data section. Attribution: audit conducted under the Labour minority administration (Kevin Mills).

as of 2026-07-03 · source

Planning

Application approval ratios, appeal-overturn rate, determination time vs statutory targets

69 C

Scored against the England averages (majors in time 91.0%, non-majors 90.8%, major appeal overturns 3.1%) over the 24 months to March 2026 (speed) and June 2025 (appeal quality), from MHCLG designation-regime tables; the enforcement-trend component (15%) is pending and the three measured components are re-weighted pro rata. The national "in time" measure includes agreed extensions of time. 91.7% of major applications (60 decisions) and 89.5% of non-majors decided in time — around the England averages — with NO major decision overturned at appeal in the 24-month quality window (0.0% vs 3.1% for England). Attribution: Labour administration (Kevin Mills) throughout the April 2024 – March 2026 window (majority to January 2025, minority since).

as of 2026-07-02 · source

Education & children's services

SEND/EHCP statutory processing, SEND tribunal LA-loss rate, children's services Ofsted rating, school transport delivery (county + unitary only)

N/A

Education and children's services are not a district/borough function. The county council (or, for Medway, the unitary authority) holds this remit.

Safeguarding & LADO

LADO referral handling, multi-agency safeguarding (MASH) timeliness, Section 47 enquiry compliance, independent safeguarding audit findings (county + unitary only)

N/A

Safeguarding is the statutory function of the county council or unitary authority via the LADO (Local Authority Designated Officer) and multi-agency safeguarding hub.

Manifesto delivery (Trust)

KLN tracks what the controlling party promised at the most recent election vs what was actually delivered. KEPT/PARTIAL/BROKEN/PENDING/OUT_OF_SCOPE categorisation.

50 D

Trust score: 1 judged pledges + 3 categorised public issues, averaged.

as of 2026-09-29

Top public issues for Dover residents

This is editorial assessment, not a metric score. Each issue carries an alignment tag — ALIGNED (council in step with residents), MIXED (some action falls short), COUNTERACTING (council against residents on this), or SILENT (no clear position). KLN-curated. Council positions added verbatim where provided. Right-of-reply opens with initial publication.

  1. 🟡Mixed

    Asylum seeker accommodation pressure

    Dover is the UK's primary Channel-port arrival point. Residents express concern about scale + concentration of asylum-seeker accommodation locally.

    Council position

    DDC and KCC have called for fairer national dispersal of asylum-seeker accommodation. DDC supports lobbying for redistribution.

    KLN assessment

    Statements oppose, operational action limited. DDC accepts statutory Home Office placements (legally required) and has not used available planning + statutory consultee levers in a way that has changed the scale or concentration. Per the "actions, not statements" principle: MIXED.

  2. 🟡Mixed

    Port of Dover 2050 — jobs + investment

    Port of Dover 2050 plan offers potential skilled-job creation but requires DDC engagement on planning + skills.

    Council position

    DDC engaging with Port of Dover 2050 initiative; supports plan delivery.

    KLN assessment

    Engagement is taking place — that is action. Job creation + investment outcomes measured on a longer horizon; not yet reviewable. Per the "actions, not statements" principle: MIXED.

  3. 🟡Mixed

    Housing + cost-of-living crisis

    Dover residents face cost-of-living pressure + housing supply issues. Labour's 2023 election framed both as immediate priorities.

    Council position

    Labour 2023 commitment to develop a detailed housing + cost-of-living plan.

    KLN assessment

    Plan commitment + intent are statements; published plan + measurable scheme delivery are the action evidence. Per the "actions, not statements" principle: MIXED until delivery is reviewable.

News from this council's area

How this scorecard works

Each metric is scored 0-100 and banded A through F. We do NOT aggregate to a single overall ranking — combining unrelated performance areas would mislead. See the methodology page for full details, thresholds, and data sources.

Spot an error or have data we should add for Dover? editor@kentlocalnews.co.uk.