Council scorecard

Canterbury City Council

Type
city
Population
165,000 (ONS mid-year estimate, rounded)
Political control
No overall control — Labour minority (Labour–Lib Dem coalition May 2023 – May 2026)
Next election
6 May 2027 (whole council, all 39 seats)
Council website
www.canterbury.gov.uk

Scorecard

Methodology published 2026-05-18. Pending cells reflect data collection in progress, not methodology uncertainty — they will populate as the underlying data is gathered.

Refuse collection

Missed bin reports, recycling rates, complaint resolution time

60 C

Scored on the two DEFRA-published components — recycling rate and residual household waste, FY 2024-25 final data (England averages: 42.0% / 513.3kg per household) — with the remaining components (missed-bin reports, complaint resolution time, service consistency) pending data ingest. Canterbury recycled 43.0% of household waste in 2024-25 — above the England average of 42.0%, 7th of the 13 Kent waste-collection authorities — with residual waste of 398.2kg per household vs 513.3kg nationally. Attribution: Labour–Liberal Democrat coalition (Alan Baldock), in office throughout the period (the coalition collapsed in May 2026, after this data window).

as of 2026-07-02 · source

Complaints handling

Volume, response times, LGSCO upheld findings

57 C

Small-numbers caveat: district-tier LGSCO investigation counts are tiny (0–4 a year) and a single case can swing the uphold percentage from 0% to 100%, so this score rests on process indicators — upheld volume per 100,000 residents vs the 1.0 district average, remedies offered before the Ombudsman, and compliance with recommendations — across 2025-26 and 2024-25, never on the raw uphold percentage alone. 2025-26 figures precede the LGSCO annual letters (due ~July 2026) and may be revised. 2025-26: 3 investigations, 3 upheld — 1.9 upheld per 100,000 residents vs the 1.0 district average — with a remedy already offered pre-Ombudsman in 1 of 3 (33% vs the 15% average) and 100% timely compliance; 2024-25: 2 upheld of 3, near the district norm. Attribution: Labour–Liberal Democrat coalition (Alan Baldock) throughout both Ombudsman years, which end before the May 2026 coalition collapse.

as of 2026-07-02 · source

FOI response

Average response time, refusal/exemption rate, compliance with 20-day statutory deadline

Pending

Score pending — Canterbury publishes an FOI disclosure-log search but no performance statistics (checked 2026-07-03), so the timeliness and refusal-rate components cannot be scored from public data. What is known: 0 ICO decision notices in the three years to July 2026, and ~1,007 requests via WhatDoTheyKnow (Oct 2025 snapshot). A standardised information request for the missing statistics is planned for the next refresh.

as of 2026-07-03

Financial health & budget discipline

Revenue budget variance, capital programme delivery, reserves + Section 114 risk, external auditor VfM judgment, council tax positioning + trajectory vs national

62 C

Weighted across the six published components: revenue budget variance 25%, capital programme delivery 20%, reserves & Section 114 risk 20%, external auditor VfM judgement 15%, council tax positioning 10%, council tax trajectory 10%. 2025/26 provisional outturn: a near-perfect £16k underspend on the £13.6m net General Fund budget (the second consecutive year within ~£20k of budget); but 52% of the General Fund capital programme slipped (£6.3m delivered of £14.3m, carried forward across all service blocks); General Fund reserve £3.1m, just above the council's own £3.0m recommended minimum, with the budgeted £0.4m reserve use taken as planned; auditor: no significant weaknesses (financial sustainability Amber with one improvement recommendation — develop a long-term savings programme; governance and value-for-money Green). Council tax: Band D £254.43, 5th-highest of the 12 Kent districts; 5-yr CAGR 2.84% vs 2.64% nationally. Attribution: Labour–Liberal Democrat coalition (Alan Baldock) throughout the 2025/26 year; the coalition collapsed in May 2026, after the period.

as of 2026-07-03 · source

Transparency

Open data publication, councillor expenses, contract register, committee paper publication

72 B

Fixed-date website audit (2026-07-03) against the Transparency Code checklist: spending-data currency and format, contracts register, councillor allowances, interests, committee papers, senior pay, open data, FOI disclosure log. Items not individually verified this quarter are scored neutrally and flagged. Monthly all-spend data current to May 2026 with five years of monthly archive, contracts over £75,000 on the Kent Business Portal, councillor allowances and live committee papers. No FOI disclosure-log statistics page beyond the search tool, no open-data portal, and senior-pay publication was not individually verified this quarter. Attribution: audit conducted under the Labour minority administration (Alan Baldock), following the May 2026 coalition collapse.

as of 2026-07-03 · source

Planning

Application approval ratios, appeal-overturn rate, determination time vs statutory targets

46 D

Scored against the England averages (majors in time 91.0%, non-majors 90.8%, major appeal overturns 3.1%) over the 24 months to March 2026 (speed) and June 2025 (appeal quality), from MHCLG designation-regime tables; the enforcement-trend component (15%) is pending and the three measured components are re-weighted pro rata. The national "in time" measure includes agreed extensions of time. The weakest planning speed in Kent: 84.8% of major applications and 75.8% of non-majors decided in time over the 24-month window — the non-major figure is 15 points below the England average and the only Kent result within 10 points of the 70% national designation threshold — though appeal quality is good, with 2.3% of major decisions overturned vs 3.1% for England. Attribution: Labour–Liberal Democrat coalition (Alan Baldock) throughout the April 2024 – March 2026 window.

as of 2026-07-02 · source

Education & children's services

SEND/EHCP statutory processing, SEND tribunal LA-loss rate, children's services Ofsted rating, school transport delivery (county + unitary only)

N/A

Education and children's services are not a district/borough function. The county council (or, for Medway, the unitary authority) holds this remit.

Safeguarding & LADO

LADO referral handling, multi-agency safeguarding (MASH) timeliness, Section 47 enquiry compliance, independent safeguarding audit findings (county + unitary only)

N/A

Safeguarding is the statutory function of the county council or unitary authority via the LADO (Local Authority Designated Officer) and multi-agency safeguarding hub.

Manifesto delivery (Trust)

KLN tracks what the controlling party promised at the most recent election vs what was actually delivered. KEPT/PARTIAL/BROKEN/PENDING/OUT_OF_SCOPE categorisation.

50 D

Trust score: 2 judged pledges + 3 categorised public issues, averaged.

as of 2026-09-29

Top public issues for Canterbury residents

This is editorial assessment, not a metric score. Each issue carries an alignment tag — ALIGNED (council in step with residents), MIXED (some action falls short), COUNTERACTING (council against residents on this), or SILENT (no clear position). KLN-curated. Council positions added verbatim where provided. Right-of-reply opens with initial publication.

  1. 🟡Mixed

    Air quality + pollution in the city

    Canterbury's historic streetscape concentrates traffic + air pollution; AQMA (Air Quality Management Area) designations in place.

    Council position

    Labour 2023 manifesto committed to a Clean Air Strategy; Climate Change cabinet portfolio established.

    KLN assessment

    Strategy in development; cabinet portfolio is structural commitment. Measurable NO2/PM2.5 reductions in the AQMAs are the action evidence. Per the "actions, not statements" principle: MIXED.

  2. 🟡Mixed

    Loss of acute hospital provision in Canterbury

    Canterbury lost acute hospital services; residents now travel to William Harvey (Ashford) or QEQM (Margate). Long-running campaign for a new district general.

    Council position

    Labour 2023 manifesto explicitly committed to "campaign for an acute hospital in the city". Council role is lobbying, not delivery.

    KLN assessment

    Lobbying activity is real but limited; substantive decision rests with NHS England + East Kent Hospitals NHS Trust. No new acute provision delivered or imminent. Per the "actions, not statements" principle: MIXED — the council's campaign role does not deliver the outcome residents want.

  3. 🟡Mixed

    Housing supply + active travel infrastructure

    Canterbury housing affordability + cycle path completeness are recurring residents' concerns; the two interact through Local Plan + transport planning.

    Council position

    Labour 2023 manifesto committed to more council homes + improved cycle paths. Bus services are KCC remit, not Canterbury's.

    KLN assessment

    Aligned in intent; delivery against measurable council-home and cycle-path additions is the action evidence and not yet reviewed. Per the "actions, not statements" principle: MIXED.

News from this council's area

How this scorecard works

Each metric is scored 0-100 and banded A through F. We do NOT aggregate to a single overall ranking — combining unrelated performance areas would mislead. See the methodology page for full details, thresholds, and data sources.

Spot an error or have data we should add for Canterbury? editor@kentlocalnews.co.uk.